Frequently Asked Questions

Booking Your Escape

How do I book a stay at Cassis?
Check availability and book directly through our website for our Best Available Rate.

How many guests can stay in each villa?
Cassis has five villas, each accommodating two adults.

Is Cassis adults only?
Yes. All guests must be aged 21 or over. Children and infants are not permitted.

 

Can I bring my infant child to stay at Cassis?

No. Cassis is strictly for adults only. No infants or toddlers or children under 21 years are permitted to stay. 

Is there a minimum stay?
A two-night minimum applies on weekends and during peak periods. One-night stays may be available midweek or as a Last Minute Escape. Check our booking calendar, or email enquiries@cassisredhill.com.au about a one-night opening within the next 14 days.

Which payment methods do you accept?
We accept Visa and Mastercard. American Express is not accepted. From October 2026, no credit card surcharge applies.
 

When is payment taken?
Our Friends of Cassis Flexible Rate requires a 50% deposit, with final payment taken 14 days before arrival. Our Prepay & Save and Last Minute Escape require full payment at time of booking. Refer to your selected rate or package for its payment terms.
 

Can I change my booking?
Date changes are available only with our Flexible Rate, subject to its booking terms. Prepay & Save bookings cannot be changed or refunded. For packages, contact us to check whether our partners can accommodate a change. If you booked through Qantas or Booking.com, arrange changes through that platform.

What is the cancellation policy?
Our Friends of Cassis Prepay & Save and Last Minute Escape rates are non-refundable. Flexible Rate bookings cancelled 14 days or more before arrival receive a full refund. No rate offers a refund for cancellations seven days or less before arrival. For cancellations 8–13 days before arrival, refer to the terms supplied with your booking.

Do you offer packages?
Yes. Visit Seasonal Packages and Offers for our current experiences, including Cassis X Leo and Cassis to Laura.
Bookings for these Pt. Leo Estate X Alba experiences open up to three months ahead and are subject to availability. Pt. Leo Estate and Alba Thermal Springs reserve the right to decline a package reservation based on their availability. A refund will be offered if your dates cannot be accommodated.

Can I purchase or redeem a gift voucher?
Our Gift of Escape e-vouchers start at $200. Complete the online enquiry form, and we will contact you to arrange payment. Vouchers can be printed at home. To redeem one, call 03 5927 5027 or email enquiries@cassisredhill.com.au with your voucher number, and check its expiry date before booking.

​

Arriving at Cassis

Where is Cassis Red Hill?
We are at 164 Arthurs Seat Road, Red Hill, Victoria 3937, on the Mornington Peninsula—approximately one hour from Melbourne, depending on traffic.
 

What time is check-in and check-out?
Check-in is from 3:00pm and check-out is by 10:00am. To request an earlier arrival or later departure, email us or send a WhatsApp message. We will let you know via WhatsApp if we can accommodate your request.
 

How does check-in work?
Cassis offers self-contained villas with a remote concierge and no on-site reception. Complete your online pre-arrival form so we can send your key-safe code and arrival instructions by 10:00am on your arrival day. Check your junk folder, and call 03 5927 5027 if the email has not arrived.
 

Can I arrive late in the evening?
Yes. Self-check-in allows you to arrive after 3:00pm at a time that suits you. If you are arriving late, make sure you have your access code beforehand. Contact us during concierge hours if you have not received it.

Is parking available?
Yes. On-site parking is available for one car per villa. A property map is included in your pre-arrival email.

Can I park at Cassis before check-in?
Yes. You are welcome to leave your car before check-in. The property is monitored, but valuables left in your vehicle remain at your own risk.
 

Is electric vehicle charging available?
There is no EV charger at Cassis. Charging is available at Torello Farm on White Hill Road, approximately five minutes away. Check availability with Torello Farm before travelling.

Do I need a car, or can you arrange transport?
A car gives you flexibility to explore the Peninsula. We do not provide transport, but recommended private drivers are listed in the Restaurants section of Plan Your Stay. For winery visits and weekend outings, we recommend booking a driver ahead.

How do I contact the remote concierge?
Our concierge hours are 8:30am–5:30pm. During your stay, scan the WhatsApp QR code in your villa or call 03 5927 5027. Messages are monitored outside these hours; for an urgent issue, call and select “current guest”. In an emergency requiring police, fire or ambulance, call 000.
 

What should I do before checking out?
Please start the dishwasher and return your key to the key safe before departing. If you leave something behind, contact us by email, WhatsApp or phone.

​

Selecting your villa

Can the king bed be arranged as twin beds?
Yes. The Lodge and The Cottage can be prepared with twin beds. Please request your preferred arrangement before arrival.
 

Which villas have stairs or step-free access?
The Cottage and The Studio have step-free access. The Retreat’s bedroom is upstairs, and The Lodge has a small number of steps to its mezzanine living and bedroom area. The Terrace has steps down to its outdoor terrace garden. Contact us before booking to discuss any mobility requirements.
 

Which villas have a plunge pool or bath?
The Cottage and The Retreat each have a private heated mineral plunge pool and an indoor bath. The Lodge, The Terrace and The Studio each have a private outdoor bath.

How private are the outdoor areas?
Our outdoor baths are very private. The plunge pools sit at the edge of the decks to enjoy the vineyard views. The Retreat offers the more secluded pool setting; The Cottage’s pool can be seen from other guests’ terraces.

Are the plunge pools heated?
Yes. The pools use solar heating, with gas heating set to 38°C. They are preheated before arrival, and the gas heater switches off automatically after two hours. The temperature setting cannot be adjusted. Follow the instructions in your villa compendium to operate the heater.
 

How do I use the pool cover?
Fold back the lightweight thermal cover before using the pool and replace it between swims. It helps retain warmth, keep leaves out and reduce evaporation.

Which villas have fireplaces?
The Cottage and The Retreat have woodburner fireplaces, with firewood, firelighters and matches provided. Keep the door closed while the fire is burning and do not place anything on the fireplace, as its surfaces become hot.

Do the villas have heating and cooling?
Yes. All villas have heating, air conditioning and ceiling fans.

Can we book several villas with friends?
Yes. Contact us so we can recommend villas close together. Please keep each villa’s furnishings and supplies in place. Large gatherings on decks are not permitted, to protect the peace and privacy of other guests.

What linen and amenities are provided?
Bed linen, bath towels, pool towels, robes, slippers, toiletries and a hairdryer are provided. A second set of bath
towels is available for each stay.

​

Food and villa essentials

What is included when I book directly?
Standard direct bookings include half a bottle of local wine and a Main Ridge Dairy cheese platter with fruit paste, crackers and fruit. You will also find a locally sourced breakfast hamper, Little Rebel coffee pods, Love Tea tea bags, and Harts Farm olive oil and apple cider vinegar.
 

What is included in breakfast?
Your hamper provides breakfast for the first morning of your stay: fresh sourdough, Pepe Saya butter, preserves, Schulz organic milk and yoghurt, Red Hill Traditional Muesli and fresh fruit. Enjoy it at your own pace, in the privacy of your villa.

Can you accommodate dietary requirements?
We can provide gluten-free bread with at least 48 hours’ notice. We do not cater for other dietary requirements, including vegan diets. Please tell us about any allergies before arrival. Cellar & Pantry nearby stocks options such as vegan cheese and non-dairy alternatives.
 

Can I bring my own food and wine?
Yes. Make yourself at home with your own food and wine, or pick up local produce to enjoy in your villa.
 

What cooking facilities are available?
Each villa has a fridge, dishwasher, microwave, toaster, kettle, sandwich press, Nespresso machine, SodaStream and Weber barbecue.

There are no stovetops.

Is there a restaurant or minibar at Cassis?
There is no on-site restaurant or minibar. Visit Restaurants within Plan Your Stay for our local favourites.
 

Are there charges for the items in my villa?
The supplied food and drink are yours to enjoy during your stay. Olive oil, vinegar and bathroom amenities are provided for use in the villa; charges apply if these are taken home.

Where can I buy groceries or enjoy breakfast nearby?
Cellar & Pantry and Torello Farm are approximately five minutes away and offer local produce and prepared meals.
For breakfast out, try Nordie Café, Johnny Ripe at The Epicurean, or Cellar & Pantry. Check opening hours before visiting.
 

Is the tap water suitable for drinking?
Yes. Our drinking water is UV-filtered rainwater.

Is daily housekeeping provided?
We do not offer daily housekeeping. For stays of four nights or more, a mid-stay clean is included at a mutually agreed time.

An additional clean can be requested for $120.

​

Making the most of your stay

Is Wi-Fi available?
Yes. The Wi-Fi password is in the leather-bound Cassis Compendium on your dining table.

Do the villas have smart TVs?
Yes. You can sign in to your streaming services to watch your favourite shows or play music. Aerial-connected free-to- air TV is not available in every villa; Samsung’s free TV service is another option. Please leave all TV cables connected. A $400 repair charge applies to damage caused by disconnecting them.

Are laundry and ironing facilities available?
Each villa has an iron and compact ironing board. There are no on-site laundry facilities; a laundromat is available in Dromana.
 

What if I lose a key or something needs attention?
Send us a WhatsApp message or call 03 5927 5027. For an urgent issue or lost key, call and select “current guest”.
 

Where can I find villa instructions?
The leather-bound Cassis Compendium on your dining table includes instructions and useful information for your stay.
 

Are bikes available?
Yes. Shared, non-electric bikes are complimentary, with helmets and a basket provided. Email or WhatsApp us to request a reservation.

Enjoy the Old Rail Trail or the horse trail opposite Cassis. The bikes are not suitable for mountain-bike tracks and do not have lights, so plan to return before dusk.
 

What is Friends of Cassis?
Our local partnerships connect you with a curated collection of wineries, producers, restaurants, cafés, day spas. You will receive a Friends of Cassis card on arrival. Present it at participating businesses to redeem the offers listed on our website.
 

Can I arrange an in-villa massage?
Contact the recommended massage therapist listed on our website to arrange an in-villa treatment, subject to availability. Endota Spa and Alba Thermal Springs also offer treatments.
 

Can you make restaurant or experience reservations?
Reservations included in packages are arranged as part of your booking. For other dining plans, please book directly, as restaurants may require credit card details. We can request a table and connect you with the restaurant to complete the booking.